Sales Related

How do I receive a quote?

The best and quickest way to get a quote is by filling the Request a Quote form or you can visit one of the product pages, call, email or live chat.

To quote you accurately, please be ready to provide the following details: 

1) Product Name/Specifications : Like Tablet Packaging Box or Shoe Packaging Box etc.

2) Box Dimensions : Like 56x32x46 mm which is L*H*W etc.

3) Paper Type : Regular Paper or ITC Paper etc.

4) Paper GSM : Like 100 gsm or 200 gsm etc.

5) Coating Type : Like Normal Lamination, Gloss Lamination and Drip Off etc.

6) Extra Features : Like Emboss, Matalic, Leaf etc.

7) Cutting Type : Like Top-Flap & Bottom-Flap or Top-Flap & Bottom-Interlock or Top-Flap & Bottom Interlock with Pasting etc.

8) Image reference for Artwork : Provide a image or concept of product etc. which can help us to understand your requirement

You will typically receive your quote within 1-2 business hours after submission.

Do you have price down on higher quantity ?

Generally higher quantities will always result in lower cost per unit pricing. Please submit a quote or consult one of our Product Specialists for more details.

What is the process of getting my boxes made or

How my order will be processed?

Our online working process has following steps to make product ready:

1) Understanding Your Product: First, we will understand Specification of your Product.

2) Quotation: We will provide you an Quotation on the basis of your requirement.

3) Purchase Order: You will sent us Purchase Order via email with complete product details, billings detail and delivery details etc. 

4) Online Account Creation and Sharing Login ID & Password:  As we get your Purchase Order, we will create your online account at our webportal (https://semmaxprinting.com) and we will also share your login id & password with you so that you can login your account and use our online services like - View/Update Your Personal Details, View/Update Your Address and Contact Details, View Order Details & History, View Live Order Status (Step wise Order Processing History), View/Download Invoices, View Our Product & Services, Request for Quotation, and Create Support Tickets for all type of queries. To Login your account you can visit our website https://semmaxprinting.com or Download the MOBILE APPS from Google Play Store or Apple App Store.

5) Order Confirmation from Our End: As your account get created, we will book your order and you can check the same by login your account at our website and visit "My Orders" section. Even the order booking confirmation will be sent by email and SMS.

6) Advance Payment: You need to make 30% of Advance Payment and rest on/before dispatch. If you are part of our Prime Customer then advance payment does not required and you need to make payment as per agreed payment terms.

7) Artwork Preparation, Corrections and Approval: If you provide us artwork CDR file then it is ok. Else we will prepare the artwork and sent it on your email for your approval. If you feel any correction, you can reply on the email and our team will contact you and sent you again the corrected artwork for your approval. As we received your approval on artwork we will process it further for printing process. Once artwork approved by you, no change will be permitted and all guarantee of checking of artwork will be yours.

9) Sampling: Generally we are not providing blank samples for all job work. If any product is having special features or you want to see sample before production then on your request we will provide you the same.

10) Production: Production will be started and you can view live status of your order online by login your account.

11) Payment & Shipping: As product get ready to ship, you will get invoice/performa invoice on your email and our team will contact for balance payment and as we received the payment we will ship your product by your selected shipping method. If you are part of our Prime Customer, team will not call you for payment and your product will be dispatched and you need to make payment as per your agreed payment terms.

12) Shipping Detail: As we ship the product, the shipment tracking detail will sent automatically sent by email or phone or sms so that you can easily track your shipment. Or you can check the shipment detail by login your account. 

For more information, you can call at our customer helpline, create a support ticket by login your account, email to us or live chat with one of our customer care team.

Structure Related

We offer a wide range of products such as all type of packaging boxes (like  Pharma Product Packaging Box, FMCG Product Packaging Boxes, Electronic Items Packaging Boxes etc.), Labels, Stickers, Inserts, Phamplates, Product Cards, Product Brouchers, Pharma Marketing Visual Aid and other Marketing Promotion Stationary etc. 

How are dimensions measured?

Generally, measuring a box for packaging is based on the inner dimensions of the structure. This guarantees your product will fit properly within the box regardless of stock thickness. Our standard dimensions format is LWH means Length, Width, Height in mm.

What is a die or dieline and why is it important?

A die or dieline is the template/outline needed for the design/artwork of the box. It is essential to the cutting and creasing process giving the appropriate information to our machines to precisely cut and fold areas where needed.

Can I order multiple artworks with the same type of box simultanouesly?

Yes! This is typical in many packaging production projects.

Yes !! As deal finalize with you, we will create your online account at our Web Portal and we will share you your USER ID and PASSWORD to login and you can login your account by using SEMMAX MOBILE APPS or Website. On login you can use below online service-

1) Search Our Product & Services and Request for Online Quote.

2) View/Update Your Details (like Name, GSTIN, Address, Phone etc).

3) View Order Details and Order History.

4) View Live Order Status (step wise processing history like order booking, artwork preparation, artwork approval, production status, ready to dispatch status, invoicing, dispatch, delivery and payment).

5) View/Download your Invoices

6) Check Your Credit Account - Payment Due, Payment Made and Balance Payment. 

Printing Related

What is CMYK and why is it important for printing?

CMYK stands for Cyan, Magenta Yellow and Black. These colors are used for generating print outputs.

Before boxes are sent for printing, it is important that the artwork (on illustrator) is converted from RGB to CMYK.

Not converting the color mode will result in color variance between what you see on your display compared to the final product.

Please login your account thru SEMMAX MOBILE APP Or Login your account at our website and visit My Order Section. 

What is the requirement for the artwork before production?

You can refer to the General Artwork Guidelines for the required instruction needed for box printing.

Can I print on both sides of the box?

Definitely! We are able to print on the outside (1-side) and the inside of boxes (2-side). Extra fees will apply.

The PMS (Pantone Matching Color) is a standardized color matching system that ensures accuracy according to a specific type of color and is coded through a numbering system (also known as Pantone). It widely used in packaging, printing, fashion, graphics and interior design.

Yes , PMS colors do add to the cost of printing.

What are additional process?

Additional Processes refers to elements you can add to give your packaging even more brand personality. We Offer:

Window Patching, Embossing, Debossing, Foil Stamping, Special Diecut, UV etc. 

Extra fees will apply.

We provide several types of coating from Normal Lamination, Drip Off, Gloss, Matt, Embossing, Debossing, Leaf, Matalic etc. Speak with one of our Customer Care +91-98177-00771 to know more.

Production Related

How can I save on shipping with very large orders?

There are two ways you can save on shipping:

1) Minimize the size of your packaging and/or use standard structures.

2) Consider transport shipping.

For more details, speak to our Customer Care at +91-98177-0077. 

Where can you ship to?

We ship all over India. To find out if your location is eligible, please contact one of our Customer Care +91-98177-0077.

Click Here to place your order online.

Or 

Call to our Customer Care at +91-98177-00771.

What are the timelines for the processing of my order ?

After we received your order -

Step 1 - Online Account Creation & Sharing the Login ID and Password : 1-2 hours on same day. 

Step 2 - Artwork : 1-2 days for artwork preparation, correction and your final approval.

Step 3 - Sample : 1-2 business days if within our city and 3-5 business days shipping if out of our city  (on special demand only not for all orders). 

Step 4 - Production : 5-7 business days for complete production (printing, lamination/coating, cutting and pasting)

Billing & Shipping : 1-2 days for shipping.

In total order will be processed in 10-15 days maximum. 

How can I get a sample?

Please contact one of our Customer Care at +91-98177-00771 for more details !

Can I order separate artworks in one order?

Yes you can! More than one artwork in one production work is subject to additional charges.

What is the minimum order?

For minimum order qty please share your product details to our team they will check and update you.

How much is shipping?

Since all orders are custom, shipping costs will vary depending on many factors. Consult one of our Customer Care +91-98177-00771 for more details regarding shipping.

Do you offer Fast Process for Urgent Order?

Fast Process for Urgent Orders may or may not be available for certain periods of time. Please speak to a Customer Care at +91-98177-00771 for more information.

The approval process before production consists of artwork approval by our designer and customer.

Where are you located?

Our sales office and factory is located at Plot No. 33, Opp. Gulati Diesels, Sector-3, HSIIDC, Karnal, Haryana, India.

What is cost boxes?

Its depend upon your requirement, please speak to our Customer Care at +91-98177-00771 for details.

How are boxes shipped?

Most of our boxes are shipped flat (unassembled)  with good packing manner. 

Troubleshooting

Artwork Guide